Social Media Account Security

Purpose

To establish a single point of contact for access to administrative rights to campus-level social media accounts in order to facilitate communications and to promote account security.

Scope

Campus-level social media accounts.

Authority

Associate Chancellor for Public Affairs

Policy

The Office of Public Affairs will coordinate, on behalf of the Chancellor, approval of administrative access to campus-level social media accounts. Unit executive officers may request administrative access by e-mail for designated employees who are responsible for communicating official messages:

  1. on behalf of campus leadership;
  2. related to development and advancement strategies and programs;
  3. related to campus emergencies, crises, and other campus safety concerns; and/or
  4. related to central campus marketing strategies and programs.

The Office of Public Affairs will also facilitate removal and transfer of administrative access to campus-level social media accounts in the event a designated employee leaves the university or no longer meets the criteria for such access.

The Office of Public Affairs will review requests for limited access to campus-level social media accounts on a case-by-case basis.

The Office of Public Affairs, the Office of Public Safety, and the Office of the Chief Information Officer will share top-level administrative rights for all campus-level social media accounts and will coordinate evaluation of allegations of misuse of administrative access of campus-level social media accounts.

Definitions

Campus-level social media accounts include public-facing social media accounts that represent the campus as a whole and disseminate central communication messages on behalf of the campus. Campus-level social media accounts do not include college, department, or unit-level social media accounts.

Processes/Procedures/Guidelines

For more information about the procedures for seeking administrative access to campus-level social media accounts, see http://publicaffairs.illinois.edu/resources/socialmediasecurity.html.

Contact

Office of Public Affairs, 507 East Green Street, Champaign, IL 61820; (217) 333-5010; publicaffairs@illinois.edu